Why – SwiftSurvey

Why pay significant costs if you can get going faster for less?

Our customer takes their business seriously and dedicates themselves to doing various staff and customer engagement surveys. They wanted a scientific approach run by a consultancy firm, as they did not have the resources and guidance material to run the survey themselves.

For a relatively easy employee engagement survey, the one-off cost was $700 per recipient or $35,000 for 50 recipients.

After reviewing the functionality and embedded resources of Swift Survey, the customer believes they could achieve the same results of that survey for less than $1,500.

They felt that the self-serve philosophy, ease of use, and useful resources gave them confidence and knowledge to own their survey and reduce management consulting costs for 90% of the surveys done throughout their organisation.

Due to the SMS channel, they could complete a survey from conception to results in 3 to 6 hours.

Besides the cost savings and efficiency, the company was able to learn and own better engagement with staff and customers.

Why us

We help you do better surveys

Templates

The number one reason for customers not to benefit from any texting use case is that their messages may frustrate recipients or look like spam.

Using best practice guideline templates saves you time, and helps you master SMS surveys. Never allow free form texts to stifle your progress.

Survey descriptions

As a small business owner marketing director or specialist of a growing company, you do not have the headcount to be a master practitioner of every survey.

Our surveys describe and demystify the difference between NPS, CES, market research and satisfaction surveys

Scale for need

Scale for need You want a tool that helps you at the point that you need it. Only pay for what you need. If you only want a basic tool you can select that, but if you want to be a pro, we have that option for you.

Start off with the base package to see three survey types with full guidance, descriptions, and bonus resources. If you want more as a super user, upgrade to the next plan until you reach unlimited tools as the pro level.

Learn from big brands

See best practice guidelines with specific suggestions on how to word surveys and avoid common mistakes customers make which negatively impacts the survey.The do’s and don’ts are extensive and specific to a survey type.

Survey do’s and don’t

See best practice guidelines with specific suggestions on how to word surveys and avoid common mistakes customers make which negatively impacts the survey.

The do’s and don’ts are extensive and specific to a survey type.

BYOS

Industry Case Studies

Through market research surveys, HubSpot collected data on customer pain points, preferences, and desired features. This information guided the development of new product features, resulting in increased customer satisfaction and expanded market reach.

HubSpot: Market Research Survey

By implementing a customer satisfaction survey, American Express discovered pain points in their customer service processes and made changes accordingly. This resulted in a 10% increase in customer satisfaction and a subsequent increase in customer loyalty and spending.

American Express: Customer Satisfaction Survey

Through UX surveys, Spotify collected feedback on app usability, features, and preferences. This enabled them to make data-driven improvements to their app interface, resulting in increased user satisfaction, longer app usage, and higher customer retention rates.

Spotify: User Experience (UX) Survey